The courteousness and sincerity of the staff. They all were very friendly and went above and beyond to provide great service. From the front desk staff, the bar staff, the restaurant staff, to the room cleaners, they were all marvelous people. Special thanks to Gina and Luis, bar attendants, who were very warm and talented professionals. Last room service was a great touch added to serve its clientele. They were very eco-friendly and used a QR code for the food menu; the food was good as well.
Lakeysha
juli 2022
The rooms were very nicely decorated, very functional and well thought out. The staff were on top of everything and provided excellent customer service. I can't think of one negative thing during my stay.
Tim
september 2022
This is an amazing hotel. We live on the peninsula and come to Merida from time to time but have never stayed in this area. We will now, returning to this hotel whenever possible. Staff is excellent.
Kristine
mars 2023
In all my years of travel this is one of the best hotels we have stayed in. The staff and facilities are beyond exceptional and the location perfect for a visit to Merida. It is also great value for the quality you get.
James
mars 2022
The room was incredibly wide and clean. Hotel staff was very kind. The garage contains a lot of parking lots to place your car. It permits to have many cars, so it is always possible to find a free parking.
Davide
september 2023
The location, food and rooms were really good
Dulce
januar 2023
The people were extremely friendly, the room was huge, and the hotel was close to everything.
Danielle
november 2022
We really enjoyed our stay. The room was clean and comfortable. Kids really enjoyed the swimming pool. The personnel was also very kind and helpful.
Maria
februar 2023
Excellent location. 20 minute walk to the City center and other attractions. Rooms were very clean and great service. Valet parking onsite.
Shyami
januar 2022
beautiful hotel, a nice mix of Mexico and Hilton comforts. very friendly staff.
Martha
januar 2023